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Please read Rooted Flight's Massage Refund Assurance Policy:
At Rooted Flight, we prioritize your satisfaction. Discover our comprehensive refund policy designed to provide peace of mind for your massage therapy sessions.
Understanding Our Refund Policy
Comprehensive Refund Guidelines
Our refund policy ensures that you have a seamless experience at Rooted Flight. If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance to qualify for a full refund. Cancellations made within 24 hours of the appointment time will incur a 50% charge, and no-shows will be charged the full session price. Refunds are processed within 5-7 business days.
We understand that unforeseen circumstances can arise, and we strive to accommodate your needs. If you are dissatisfied with your service, please contact us within 48 hours to discuss a resolution. Our goal is to ensure that every client leaves feeling rejuvenated and valued.
Your Refund Policy Questions Answered
What is the cancellation policy for appointments?
Appointments must be canceled at least 24 hours in advance to receive a full refund. Cancellations made within 24 hours will incur a 50% charge.
How are refunds processed?
Refunds are processed back to the original payment method within 5-7 business days after the cancellation is confirmed.
What happens if I miss my appointment?
No-shows are charged the full session price as our time is reserved exclusively for you.
Can I reschedule my appointment?
Yes, you can reschedule your appointment by contacting us at least 24 hours in advance to avoid any charges.
What if I'm not satisfied with my service?
If you are not satisfied, please reach out within 48 hours so we can address your concerns and find a suitable resolution.
Are there exceptions to the refund policy?
Exceptions may be made in cases of emergencies or unforeseen circumstances, at our discretion.
How do I contact you for refund inquiries?
You can contact us via email or phone for any refund-related questions or concerns.
Do you offer refunds for gift certificates?
Gift certificates are non-refundable but can be transferred to another person.
Is there a fee for rescheduling?
No, there is no fee for rescheduling if done 24 hours prior to your appointment.
Studio Hours
Appointment Based
License
Hawaii: MAT13980
Pennsylvania: MSG016050
Locations / Address
Maui, Hawaii
Pennsylvania
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Discover Your Path to Hawaiian Healing
lReady to experience the healing touch of Lomi Lomi massage? Schedule your session today or contact Heather to learn more about her services and refund policy. Your Rooted Flight journey awaits!